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Guide for installation owners

As an installation owner, you have been granted access to Incontrol.FIX via an inspector. This platform provides insight into inspection findings and helps you to efficiently follow up on repair actions.

Table of Contents:

  1. What access do you have?

  2. How does Incontrol.FIX work?

What access do you have?

The inspector has provided you with a login option based on the frequency and need for access. The possible options are:

  • As an External User – Suitable when, for example, you manage multiple locations or when inspections are an ongoing process. You receive a personal account that always gives you access to your linked locations and findings.

  • As a Location Login – Suitable for one-time or occasional access. You get access to a specific location via a unique code/link or QR code, supplemented with a PIN code.

Read more about the differences: What is the difference between an external user and a location login?

How does Incontrol.FIX work?

1. Logging in to the platform
The inspector will send you the login details for Incontrol.FIX, for example via email or WhatsApp.

Voorbeeld e-mail
Open the link (or go directly to incontrol.app/fix). Log in with the PIN code and enter your email address.

2. Navigating within the platform
You will land directly on the overview of your location, unless you are an External User with multiple linked locations. In that case, you will see a dashboard with all documents, findings, and locations associated with your profile. For each location you can view:

  • Findings – Here you will find new, pending, blocked, and completed (inspection) findings.

  • Documents – Overviews of inspections carried out within your location(s).

  • Attachments – Overviews of extra and additional files linked to this location by the inspector.

  • Shared – Overviews of all findings (bundled findings) that have been or will be sent to an installer/repairer for this location.
    Locatieweergave in Incontrol.FIX

3. Taking actions
Within Incontrol.FIX you can update the status of findings. This may mean changing a finding from new to closed. With every status change, you can add comments and upload supporting images/photos as evidence.

When closing a finding, it is mandatory to add both a comment and an image. This ensures that the finding has been correctly resolved and visually substantiated.

Additionally, from here you can share the finding(s) with external parties, such as the installer who will resolve the defects. How to do this is explained in the article: Sharing findings.