Why has my session ended?

In this article, you will learn how to manage multiple sessions of the same account. You will understand what happens when your account is active on multiple devices or browsers, and what to do if you need additional licenses.

Table of Contents

1. What are multiple sessions?
2. Account limit and licenses
3. Password or security changed
4. Inactivity
5. What can you do?

What are multiple sessions?

Your account or license is also logged in on another device or browser. Only one active session is allowed at a time. The most recent login will automatically terminate the previous session.

Note: You can have one active session in a browser and one on a mobile device at the same time.

Account limit and licenses

If multiple people are using the same account, make sure there are enough licenses available. Your administrator can manage this easily:

1. Log in via the portal.

2. Click on your organization’s name in the left navigation bar.

3. Click on Subscription in the navigation.

4. Adjust the number of users or licenses.

Password or security changed

You or the administrator has:

• Changed the password or two-factor authentication. This will end all active sessions and you need to log in again.

• Terminated one or more sessions in your profile's session log (logged out).

• Performed a security update, which ended all active sessions.

Inactivity

After 90 minutes of inactivity, your session will be automatically terminated for security reasons.

What can you do?

Don’t worry: if your session is unexpectedly terminated, it doesn't mean your work is lost. After logging in again, you can continue where you left off.

Note: If multiple users are working with the same account (1 license), data might be overwritten. For example, if multiple people are working in the same form.