License modification and management of your data

Downgrading or upgrading your license.

Do you want to change your amount of licenses, or up/downgrade to a package with more or less rights? This is possible by following the steps below:

Click on the name of your organization in the navigation bar on the left.
At the top of the navigation bar the heading 'Subscription' will now appear, here you can adjust your license(s) as desired.

If you have an Enterprise license, please contact the Helpdesk.

Cancelling your license.

How you can cancel your license depends on your billing. The following possibilities exist:

The payment is made online and your license is renewed automatically.

If your license is renewed automatically and you want to cancel it, you can change this in your account settings. This way you can stop the payment and your license will end automatically. To do this you go through the following steps:

Click on the name of your organization in the navigation bar on the left.
In the navigation bar, click on 'Subscription'.

Here you can make changes to your payments (for example, stop automatic renewal). Here you will also find the contact details of our sales department for any questions.

Payment is made via invoicing from Maxdoro.

If you have an annual licence that is invoiced annually, you can stop the licence by sending a message to facturen@maxdoro.nl.

When cancelling an annual licence via invoicing, we apply a cancellation period of 3 months.

Deleting your (trial) data.

There are several ways to ensure that your data is removed from your (trial) account.

Always delete documents automatically in due time via settings.

You can have your documents deleted automatically. This way, data is always deleted after x number of days. This can be done in the following way:

Click on the name of your organization in the navigation bar on the left.
Then click on 'Document settings' in the navigation bar.
At the top of the page, uncheck the default value checkbox under the heading 'Delete documents after x number of days'.
A new line appears where you can enter a value for the number of days a document will be retained. After the expiration of this period the document will be deleted.

Note! These settings now also work when your account is still active! Documents will now always be deleted after the number of days you specified.

Bulk deletion of documents

As administrator it is possible to delete all concepts or documents in one single action (bulk). Here you can choose from all documents or concepts, or only those documents/concepts created for a certain period. This can be done in the following way:

Click on the name of your organization in the navigation bar on the left.
Then click on 'Bulk changes' in the navigation bar.
Choose as 'Action' whether you want to delete documents or concepts.
Now specify which selection criteria should be used to delete the documents/concepts.

Recycle bin

Documents that are manually, or automatically deleted, end up in the bin by default. Items in the trash can be restored up to 14 days after deletion, after the 14 days they are permanently deleted.

The organization admin can adjust in the 'Document settings' whether or not manually deleted documents should be placed in the trash by users within the organization.

On the left side of the navigation bar, click on the name of your organization.
Next, in the navigation bar, click on 'Document settings'.
In the 'General' section, adjust the 'When a user deletes a document from their list' setting. The options are:
1. Use the server default
2. Move the document to the trash
3. Do not delete the document, but assign it to the organization
4. Allow the user to choose (from options 2 and 3)

Letting your trial account expire

If the account is inactive for 6 months, the account will be converted to a 'guest account' where all documents and forms will be deleted and there will only be access to the standard forms within the platform.

Delete your account and/or organization

If you want to delete your complete profile and/or organization (including all data), you can request this through the Helpdesk. Fill out the form and then, after verification of the request, we will permanently and irrevocably delete the profile and/or organization.

Please contact our Customer Success Managers.

Do you have questions about cancelling or modifying your account? Then contact our Customer Success Managers via our Helpcenter. Here you can submit a ticket after which our Customer Success Managers will handle your question. The Help Center can be reached at: https://helpcenter.getincontrol.eu/

Among others, we also work for:

Or the enterprise customer that work with our Incontrol application and have their own endpoint/url.